How Salesforce Uses Informatica and MuleSoft for Agentic AI

See how Salesforce uses MuleSoft, Informatica, Agentforce, Data 360 and Slack to optimise employee data integrations across 120+ systems.
With data quality behind 70% of integration cases, Salesforce added real-time Slack alerts, Agentforce multi-agent orchestration for automated resolution, and Informatica Data Quality to catch discrepancies.
The result: case resolution cut from 3-5 days to near real-time, with trusted data flowing across the organisation.





